Privacy and Cookie Policy

1. Information Collection

Information you provide: when you register on the site or place an order, we collect your name, e-mail address, postal address, telephone number and payment details. If you contact us for support or leave feedback, we will collect the information you provide in your message.

Information collected automatically: we collect data such as your IP address, browser type, operating system, and the time and duration of your browsing sessions. We use cookies to improve your browsing experience, analyse site traffic and personalise content.

2. Use of Information

We use your information to: process your orders; communicate with you about orders, products, services and promotional offers; maintain and update our records and your accounts; prevent or detect fraud or abuse on our website; and improve our shop and our platform.

3. Sharing of Information

We do not sell or share your personal data with third parties for marketing purposes. We may share your data with service providers who help us with our operations (payment processing, delivery, customer support) and with legal authorities in response to requests for legal compliance or security purposes.

4. Security

MisterAnt.it adopts advanced security measures to protect your personal data, including the use of SSL encryption technology to protect data during transmission and secure IT systems for storing it.

5. Your Rights

You have the right to: access, correct or delete your personal data held by us; object to the processing of your data on legitimate grounds; and request restriction of processing or data portability.

6. Cookie Policy

Technical Cookies: necessary for the website to function.

Analytics Cookies: help us understand how users interact with the site.

Marketing Cookies: used to personalise advertising based on your interests.

You can manage your cookie preferences through your browser settings, allowing you to refuse some or all cookies.

7. Support Chat

If you use the chat on our site, the messages you write, the page you send them from, the date and time, and any email address or name you choose to leave are recorded to respond to your request and are kept for 12 months, after which they are deleted. Our staff respond to the chat; when an automated assistant is active, we will tell you so within the chat itself, and you can always ask to speak to a person. Automated replies are generated by an assistant based on an external service (Anthropic): conversation messages are transmitted to that service solely to produce the reply. The technical cookie macechat_token is used only to retrieve your conversation and lasts 30 days. You can request deletion of the conversation by writing to info@misterant.it. If you have products in your basket, the site notifies us of your presence so we can offer you assistance in chat.

8. Changes to the Privacy Policy

This policy may be updated periodically. We invite you to review it regularly to stay informed of any changes.